Chatbots as a Helping Hand in the Search for Employment

HR Chatbots as a Helping Hand in the Search for Employment Chatbots, otherwise known as conversation robots, have seen use in the form of digital assistants, such as Alexa or Siri, for multiple years now, and their application in company environments is on the rise. They can recognize keywords, understand grammatical structure, and analyze conversations using available data and past interactions to continually learn and perfect themselves which, in turn, allows them to provide information quickly and with ease. These features give them the ability to deal with customer issues and demands rapidly without the need for human assistance. Chatbots play a significant role in improving customer satisfaction and, as an added bonus, they can also save the company money in the process. According to a study conducted by IBM, companies around the world spend 1.3b USD every year on phone calls with customers. Chat bots can be used to significantly decrease this spending since they can solve up to 80% of the most common queries without human intervention. a jaké ovládá cizí jazyky. K personalistovi se pak dostali jen relevantní kandidáti. Během dvou týdnů chatboty mluvily s více než třemi stovkami lidí, ze kterých pro personalisty vybraly 85 vhodných uchazečů. Chatbots can be used in a variety of fields from tourism to sales and even human resources. Two years ago, Grafton Recruitment decided to put these bots to use within their communication network for job applications. Since then, these assistants have become a part of the team and have been in contact with over 20,000 applicants. They can communicate in five different languages (Czech, Slovak, Polish, English and Russian). The robots guide applicants through the job interview and gather all the necessary information in order to offer relevant positions in the process. Všechny jazykové mutace chatbotů se neustále vyvíjejí, rozšiřuje se integrace do CRM systému, aby bylo možné dodávat cennější informace o uchazečích. Dodavatelská firma Feedyou.ai spolu s Graftonem dokonce za projekt chatbota v roce 2019 získala 1. místo v soutěži Microsoft Awards 2019 v kategorii Umělá inteligence. Three different chatbots are available for applicants, depending on the field they are interested in: Petra, for those interested to work in production; David, for IT applicants; and Eda, for the administrative field. The agency then has the opportunity to open a complex overview of the data and use it for further analysis or, more importantly, to transfer the information to their own CRM system aimed at data management for job applicants. Furthermore, this centralized data allows the system to make up for the absence of a resume for those applicants that did not provide one. Today, the chatbots have successfully conducted thousands of interviews. They have proven themselves useful in, for example, the recruitment of shop assistants for luxury boutiques, where they were able to determine if a candidate had experience in the sale of garments and what languages they can speak, within two and a half minutes. Only relevant applicants then made their way to the HR representative. Over a period of two weeks, the robots spoke to more than three hundred people and were able to pick out eighty-five relevant candidates. All of the chatbot language variants are constantly undergoing development and CRM integration is continually expanded as well, in order to provide even more valuable information regarding applicants. The supply company Feedyou.ai, along with Grafton, even received a first-place prize in the artificial intelligence category of the 2019 Microsoft Awards for their chatbot project. Text: Jitka Součková Foto: shutterstock POSITIV 4/2021 ǀ 79