HR

Chatbots as a Helping

Hand in the Search for

Employment

Chatbots, otherwise known as conversation robots, have seen use

in the form of digital assistants, such as Alexa or Siri, for multiple

years now, and their application in company environments is on

the rise. They can recognize keywords, understand grammatical

structure, and analyze conversations using available data and past

interactions to continually learn and perfect themselves which, in

turn, allows them to provide information quickly and with ease.

These features give them the ability to deal with customer issues

and demands rapidly without the need for human assistance.

Chatbots play a significant role in improving

customer satisfaction and, as an added

bonus, they can also save the company

money in the process. According to a study

conducted by IBM, companies around the

world spend 1.3b USD every year on phone

calls with customers. Chat bots can be used to

significantly decrease this spending since they

can solve up to 80% of the most common

queries without human intervention.

a jaké ovládá cizí jazyky. K personalistovi se

pak dostali jen relevantní kandidáti. Během

dvou týdnů chatboty mluvily s více než třemi stovkami lidí, ze kterých pro personalisty

vybraly 85 vhodných uchazečů.

Chatbots can be used in a variety of

fields from tourism to sales and even

human resources. Two years ago, Grafton

Recruitment decided to put these bots to use

within their communication network for job

applications. Since then, these assistants have

become a part of the team and have been

in contact with over 20,000 applicants. They

can communicate in five different languages

(Czech, Slovak, Polish, English and Russian).

The robots guide applicants through the

job interview and gather all the necessary

information in order to offer relevant

positions in the process.

Všechny jazykové mutace chatbotů se neustále vyvíjejí, rozšiřuje se integrace

do CRM systému, aby bylo možné dodávat

cennější informace o uchazečích. Dodavatelská firma Feedyou.ai spolu s Graftonem

dokonce za projekt chatbota v roce 2019

získala 1. místo v soutěži Microsoft Awards

2019 v kategorii Umělá inteligence.

Three different chatbots are available for

applicants, depending on the field they are

interested in: Petra, for those interested to

work in production; David, for IT applicants;

and Eda, for the administrative field. The

agency then has the opportunity to open

a complex overview of the data and use it

for further analysis or, more importantly, to

transfer the information to their own CRM

system aimed at data management for job

applicants. Furthermore, this centralized data

allows the system to make up for the absence

of a resume for those applicants that did not

provide one.

Today, the chatbots have successfully

conducted thousands of interviews. They

have proven themselves useful in, for

example, the recruitment of shop assistants

for luxury boutiques, where they were able

to determine if a candidate had experience

in the sale of garments and what languages

they can speak, within two and a half minutes.

Only relevant applicants then made their way

to the HR representative. Over a period of

two weeks, the robots spoke to more than

three hundred people and were able to pick

out eighty-five relevant candidates.

All of the chatbot language variants are

constantly undergoing development and

CRM integration is continually expanded as

well, in order to provide even more valuable

information regarding applicants. The supply

company Feedyou.ai, along with Grafton,

even received a first-place prize in the artificial

intelligence category of the 2019 Microsoft

Awards for their chatbot project.

Text: Jitka Součková

Foto: shutterstock

POSITIV 4/2021 ǀ 79