People: Our Crucial Investment

BUSINESS Společně s ostatními kolegy na manažerských pozicích a naším HR oddělením vytváříme jakýsi partnerský vztah s každým zaměstnancem, neboť investice do lidského kapitálu musí být oboustranná, jak ze strany zaměstnavatele, tak ze strany zaměstnance. Pokud má investice přinést kýžený efekt, musí i zaměstnanec znát v této oblasti své potřeby a přijmout určitý díl zodpovědnosti. V rámci našich služeb se snažíme o vysokou specializaci na konkrétní produkty a obory, proto dané typy školení a kurzů jsou vždy šité na míru, ať už se jedná o produktová školení, školení měkkých dovedností nebo jazykové kurzy. Co se týká cizích jazyků, podporujeme interní kurzy angličtiny přímo ve firmě na několika úrovních, ale také jsme v minulosti vyslali kolegy na několika týdenní kurz do zahraničí. Nároky lidí i firem na pojišťovnictví neustále rostou a spokojenost klientů je pro Vás jistě zásadní. Jako vrcholová manažerka musíte umět relaxovat. Jak máte svůj relax zajištěn? Jestliže vás práce baví a dává vám smysl, i když je časově náročnější, tak příliš velký odpočinek nepotřebujete. Velmi ráda trávím čas se svou rodinou. V tomto ohledu preferuji hory, neboť člověk má pocit, že s rostoucí nadmořskou výškou získává určitý nadhled nad každodenní rutinou, kterou nechává někde tam dole v údolí. Děkujeme Vám za rozhovor. Redakce magazínu. People: Our Crucial Investment Ing. Olga Bědajanková is the CEO of Insurance Broker Company SATUM CZECH s.r.o. She has worked in insurance and at SATUM for her entire professional life. Having graduated from university, she started working as an insurance broker. In 2003, she became the Head of Economics and Tax Department. Since 2008, she has been a part of the top management of SATUM CZECH. Ms Bědajanková, we know you are an experienced professional in insurance. What attracted you to this enterprise so much that you made it your lifetime occupation? There is nothing monotonous in insurance. It combines a few different fields such as maths, statistics, economics, and also law. A good professional is able to connect them with logic and foresight. As our company provides clients with a complex service, not a single insurance product or a combination of several products, all these skills must walk hand-in-hand with business skills and the ability to explain everything to the client in relevant detail. You manage a company which makes you remember the significance of keeping pace with competition, improving services and developing the general image and attractiveness of the company. You therefore must continuously train and educate your employees. Is it a great challenge to keep growing in this field? It is not quite usual in our field but it is necessary to emphasize that all my colleagues are employees, we do not contract freelance brokers. Our company’s priorities include all our employees being highly qualified and informed individuals because they are the basis of the company, its value. They influence and participate in how the company is perceived by clients. Our company in particular has introduced a system of internal education covering each employee. It is a systematic process of education, practical training, and follow-up tests, relatively lengthy. Our most experienced colleagues work in “senior” positions. If the system is wellestablished, it works the same as any other processes. Being a regulated entity supervised by ČNB (Czech National Bank), we must comply with the Law on the Distribution of Insurance and Reinsurance (Zákon o distribuci pojištění a zajištění). All our employees must take exams with an accredited company and take their preparation and learning responsibly. Human potential has its specific qualities. Investment in human resources aims at keeping and increasing the future financial profit, is connected to competitiveness and effectiveness of the enterprise. How does your company maintain HR? People are the production tools in a business of our kind, i.e. 100% service provider, therefore looking well after our employees is a serious job. Together with other colleague managers and our HR department, we develop a partnership with each employee because the investment in human potential must be bilateral, both the employer and the employee get engaged. If the investment is to bring the desired effect, the employees must understand what they need and take their deal of responsibility. Within our services we do our best to achieve high specialization in particular products and spheres, therefore particular training and seminars are always customized no matter if they are product training, a soft skills course, or language classes. As for foreign languages, we offer our employees English classes of various levels right in our offices, and we have also sent our colleagues to severalweek-long courses abroad. There is a considerable increase in what clients and companies demand from insurance companies. A happy client is undoubtedly your priority. As a top manager, you certainly know good ways to relax. What relaxation do you enjoy best? If you love your work and it makes sense even though it is time-consuming, you do not need much relaxation. I love spending time with my family. I prefer going to the mountains where, higher above the sea level, I can put a distance between myself and the daily routine left down here in the valley. Thank you for the interview. -editorial- Text: redakce Foto: archiv SATUM CZECH s.r.o. ww.satum. cz POSITIV 1/2020 ǀ 19