BUSINESS
Společně s ostatními kolegy na manažerských pozicích
a naším HR oddělením vytváříme jakýsi partnerský vztah
s každým zaměstnancem, neboť investice do lidského kapitálu musí být oboustranná, jak ze strany zaměstnavatele,
tak ze strany zaměstnance. Pokud má investice přinést
kýžený efekt, musí i zaměstnanec znát v této oblasti své
potřeby a přijmout určitý díl zodpovědnosti.
V rámci našich služeb se snažíme o vysokou specializaci
na konkrétní produkty a obory, proto dané typy školení
a kurzů jsou vždy šité na míru, ať už se jedná o produktová
školení, školení měkkých dovedností nebo jazykové kurzy.
Co se týká cizích jazyků, podporujeme interní kurzy angličtiny přímo ve firmě na několika úrovních, ale také jsme v minulosti vyslali kolegy na několika týdenní kurz do zahraničí.
Nároky lidí i firem na pojišťovnictví neustále rostou
a spokojenost klientů je pro Vás jistě zásadní. Jako vrcholová manažerka musíte umět relaxovat. Jak máte svůj
relax zajištěn?
Jestliže vás práce baví a dává vám smysl, i když je časově náročnější, tak příliš velký odpočinek nepotřebujete.
Velmi ráda trávím čas se svou rodinou. V tomto ohledu
preferuji hory, neboť člověk má pocit, že s rostoucí nadmořskou výškou získává určitý nadhled nad každodenní
rutinou, kterou nechává někde tam dole v údolí.
Děkujeme Vám za rozhovor.
Redakce magazínu.
People: Our Crucial Investment
Ing. Olga Bědajanková is the CEO of Insurance Broker Company SATUM CZECH s.r.o. She has
worked in insurance and at SATUM for her entire professional life. Having graduated from
university, she started working as an insurance broker. In 2003, she became the Head of Economics
and Tax Department. Since 2008, she has been a part of the top management of SATUM CZECH.
Ms Bědajanková, we know you are an experienced
professional in insurance. What attracted you to this
enterprise so much that you made it your lifetime
occupation?
There is nothing monotonous in insurance. It combines
a few different fields such as maths, statistics, economics,
and also law. A good professional is able to connect them
with logic and foresight. As our company provides clients
with a complex service, not a single insurance product or
a combination of several products, all these skills must walk
hand-in-hand with business skills and the ability to explain
everything to the client in relevant detail.
You manage a company which makes you remember
the significance of keeping pace with competition,
improving services and developing the general image
and attractiveness of the company. You therefore must
continuously train and educate your employees. Is it
a great challenge to keep growing in this field?
It is not quite usual in our field but it is necessary to emphasize
that all my colleagues are employees, we do not contract
freelance brokers. Our company’s priorities include all our
employees being highly qualified and informed individuals
because they are the basis of the company, its value. They
influence and participate in how the company is perceived
by clients.
Our company in particular has introduced a system
of internal education covering each employee. It is
a systematic process of education, practical training, and
follow-up tests, relatively lengthy. Our most experienced
colleagues work in “senior” positions. If the system is wellestablished, it works the same as any other processes.
Being a regulated entity supervised by ČNB (Czech National
Bank), we must comply with the Law on the Distribution
of Insurance and Reinsurance (Zákon o distribuci pojištění
a zajištění). All our employees must take exams with
an accredited company and take their preparation and
learning responsibly.
Human potential has its specific qualities. Investment
in human resources aims at keeping and increasing the
future financial profit, is connected to competitiveness
and effectiveness of the enterprise. How does your
company maintain HR?
People are the production tools in a business of our kind,
i.e. 100% service provider, therefore looking well after our
employees is a serious job.
Together with other colleague managers and our
HR department, we develop a partnership with each
employee because the investment in human potential
must be bilateral, both the employer and the employee get
engaged. If the investment is to bring the desired effect, the
employees must understand what they need and take their
deal of responsibility.
Within our services we do our best to achieve high
specialization in particular products and spheres, therefore
particular training and seminars are always customized no
matter if they are product training, a soft skills course, or
language classes. As for foreign languages, we offer our
employees English classes of various levels right in our
offices, and we have also sent our colleagues to severalweek-long courses abroad.
There is a considerable increase in what clients and
companies demand from insurance companies. A happy
client is undoubtedly your priority. As a top manager,
you certainly know good ways to relax. What relaxation
do you enjoy best?
If you love your work and it makes sense even though it
is time-consuming, you do not need much relaxation.
I love spending time with my family. I prefer going to the
mountains where, higher above the sea level, I can put
a distance between myself and the daily routine left down
here in the valley.
Thank you for the interview.
-editorial-
Text:
redakce
Foto:
archiv SATUM
CZECH s.r.o.
ww.satum. cz
POSITIV 1/2020 ǀ 19