‘The Scandinavian A-Player’

INVESTORS IN MSK of protection of our employees from the disease, therefore also the protection of our customers. Our internal precautions were always at least several weeks (sometimes even months) ahead of the governmental restrictions, whether it was about face masks, respirators, separated dining rooms or the new testing of 100 % of the employees. It could seem that we are exaggerating it. But I am convinced that these are the best investments we made last year and in the beginning of this year. What are you doing to be even more helpful to your customers in these difficult times? We need our customers to know that they can fully rely on us. They can rely on the fact that the current pandemic situation will not jeopardize the flow of their goods (both from suppliers and to the customers), which is realized by DSV Solutions. That’s why we protect our employees as much as possible, so that our service is not jeopardized. In spring, we managed to deliver thousands of FFP2 type respirators thanks to our business contacts. At that time they were not available in the Czech Republic at all. Everyone was using the fabric face masks, even us. Then we gave out these respirators for free to our employees and also to our customers--to use them mainly for their older family members, because these respirators meant significantly better protection than fabric face masks. And I have to say that the responses from the customers who used our help were immensely warm and hearty. What improvements/innovations were implemented by your division during last year, or are planned to be implemented in the near future? The word ‘innovation’ is used very often in our field. DSV manages the so-called Innovation HUB, where we test various technologies for real use in our operation. For quite a long time, we have been actively engaging in 3D printing and using the AGV (Automated Guided Vehicle). The continuous robotisation and automation of operations can be seen as standard in many operations, or even as necessity. But we are also already using drones, for example, for goods inventory (the drones fly around the warehouse and scan pallets) and to pilot projects to deliver shipments by DSV drone (B2B). Also, the “green” goals in the field of long-term sustainability, that DSV committed to fulfill by 2030, are very ambitious. I believe that these values will be more and more important for the customers. And we want to meet their expectations. What are your goals for 2021? If you are asking today, I mean in the first half of March 2021, our short-term is mainly to keep the maximum and premium protection of our employees. We have already been testing everyone for a long time and the respirators were also mandatory before the government mandate. At the turn of the year, we significantly reinforced our business department and as we already have the warehouses full, it is clear that our planned very strong annual growth of performances and revenues is our key local goal for 2021. To win the customer‘s selection process is one thing, but the important part of this goal is also the whole perfectlymanaged, successfully--finalized process of implementing and moving the customer to DSV. This is why we significantly reinforced our local project and solutions-design team. Thank you very much for the interview. Text: redakce Foto: archiv DSV Road a.s. www.cz.dsv.com POSITIV 1/2021 ǀ 55