INVESTORS IN MSK

of protection of our employees from the

disease, therefore also the protection of

our customers. Our internal precautions

were always

at least several weeks

(sometimes even months) ahead of the

governmental restrictions, whether it was

about face masks, respirators, separated

dining rooms or the new testing of 100 %

of the employees. It could seem that we

are exaggerating it. But I am convinced that

these are the best investments we made

last year and in the beginning of this year.

What are you doing to be even more

helpful to your customers in these

difficult times?

We need our customers to know that they

can fully rely on us. They can rely on the

fact that the current pandemic situation will

not jeopardize the flow of their goods (both

from suppliers and to the customers), which

is realized by DSV Solutions. That’s why we

protect our employees as much as possible,

so that our service is not jeopardized.

In spring, we managed to deliver thousands

of FFP2 type respirators thanks to our

business contacts. At that time they were

not available in the Czech Republic at

all. Everyone was using the fabric face

masks, even us. Then we gave out these

respirators for free to our employees and

also to our customers--to use them mainly

for their older family members, because

these respirators meant significantly better

protection than fabric face masks.

And I have to say that the responses from

the customers who used our help were

immensely warm and hearty.

What improvements/innovations were

implemented by your division during last

year, or are planned to be implemented

in the near future?

The word ‘innovation’ is used very often

in our field. DSV manages the so-called

Innovation HUB, where we test various

technologies for real use in our operation.

For quite a long time, we have been actively

engaging in 3D printing and using the

AGV (Automated Guided Vehicle). The

continuous robotisation and automation

of operations can be seen as standard in

many operations, or even as necessity.

But we are also already using drones, for

example, for goods inventory (the drones

fly around the warehouse and scan pallets)

and to pilot projects to deliver shipments

by DSV drone (B2B). Also, the “green”

goals in the field of long-term sustainability,

that DSV committed to fulfill by 2030, are

very ambitious. I believe that these values

will be more and more important for the

customers. And we want to meet their

expectations.

What are your goals for 2021?

If you are asking today, I mean in the

first half of March 2021, our short-term

is mainly to keep the maximum and

premium protection of our employees.

We have already been testing everyone

for a long time and the respirators were

also mandatory before the government

mandate. At the turn of the year, we

significantly reinforced our business

department and as we already have the

warehouses full, it is clear that our planned

very strong annual growth of performances

and revenues is our key local goal for

2021. To win the customer‘s selection

process is one thing, but the important

part of this goal is also the whole perfectlymanaged, successfully--finalized process of

implementing and moving the customer to

DSV. This is why we significantly reinforced

our local project and solutions-design team.

Thank you very much for the interview.

Text: redakce

Foto: archiv

DSV Road a.s.

www.cz.dsv.com

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