‘The Scandinavian A-Player’ (2. strana)

INVEStOŘI V MSK own charter network, which helped us and our clients greatly to be able to deliver. Of course, rates went through the roof, but at least we could offer our clients a solution. Now we are facing huge issues with sea freight as container capacity mainly in China is very low and a large part of empty containers are piling up in the US, so now we see rates for import from the Far East are four to six times higher than before COVID. imports from China, but we have also started an export solution from CEE to China. Furthermore, we have increased the number of charter flights so we can offer our own bi-weekly departures to all continents from our HUB in Luxembourg. We are in very close contact with all of our offices abroad, so we can keep our clients updated on more or less hourly as to the capacity and rate situation. What are you doing to be even more helpful to our customers in these difficult times? As mentioned above, we, in both transport modes, have capacity issues, so we, of course, are looking for alternatives. We have seen a huge increase in our rail transport mode, of course, especially for What are your goals for 2021? The most important now is not to have the COVID situation bring us limitations. I mean, there is not much we can do, of course, but follow the local rules, work from home, etc. But the world will still need to go round and we must increase our market share and come out stronger through these Petr Chocholatý what Brexit really means. Our customs department has made every effort to handle all shipments and also provide our customers with consulting assistance. Managing Director, DSV Road CZ Can‘t help but ask: how do you evaluate the unpredictable period of the COVID-19 pandemic and its impact on your business? Despite the fact that it has been a year since the COVID-19 pandemic started, and the situation was, and still is, unpredictable, we managed to stabilize everything after some initial ‘stumbling’. We work off the beaten track and I dare say that our customers have not experienced any problems. Also, our results are in accordance with this trend and we closed last year with a very good score. What are you doing to be even more helpful to your customers in these difficult times? Customers, as well as safety, are always first for us in DSV. When the COVID-19 pandemic started, we operatively implemented all necessary precautions to minimize the risk of infection to our employees and customers. Also, Brexit stirred the whole situation. But we do not give up, therefore we are still able to arrange export and import transport to the United Kingdom and back for our customers, unlike some of our competitors. We have managed to ensure it in such a critical month as January was, when everyone then realized David Hanyš Managing Director, DSV Solutions CZ & Contract Logistic Director, DSV Solutions SK Can‘t help but ask: how you evaluate the unpredictable period of the COVID-19 54 ǀ POSITIV 1/2021 What improvements/innovations were implemented by your division over the course of the last year, or are planned to be implemented in the near future? In 2019, we successfully launched our customer portal myDSV, which we refer to as an electronic office for our customers. The clients can arrange everything they need from one place: order transport, track their shipment, print labels, generate comprehensive reports or settle a potential claim. We keep developing other features so that the myDSV electronic office is even more user friendly for our customers. One of the features that we have already launched in some countries, but is still tested in Czech Republic, is the so-called ETA: Estimated Time of Arrival. It is a usual thing in B2C business, but it is brand new in the B2B sector. MyDSV users will see a time window of two hours within which the shipment will be delivered to them. In case of unexpected delay, the information will update and the customer will receive an automatic notification via email or text message. I believe that we will be able to offer this option soon to our customers in the Czech Republic. pandemic and its impact on your business? The pandemic period can in fact resemble a roller coaster ride, but we did not see any significant drop from the point of our business. Our wide customer portfolio is our advantage: if, on the one hand, automotive hard times. 2021 and, for that matter, 2022 will still be heavily impacted by restrictions in free movement of both persons and cargo. So those with the most creative staff will be the winners. We had, in 2020, in my division the strongest result ever, and the start in 2021 is looking very promising. In such a situation, it is very important to be a big and strong player on the global market to be able to maintain space, equipment and solutions to have the tools to serve your clients. What else would you like to mention? I am really now looking forward to meeting my coworkers in the region again face to face. To visit our clients and enjoy a good meal and a drink in one of my favourite restaurants. What are your goals for 2021? It is no secret that our parent company, DSV Panalpina A/S, is looking for a suitable candidate for another acquisition. Since the successful acquisition of Panalpina in 2020, we have been dealing with the question of which company could help us to reinforce our position of one of the leading providers of transport and logistics services. Thanks to the finished merger of DSV and Panalpina and the extension of our transport network, we have managed to absorb both the smaller and bigger shocks on the transport market caused by the pandemic. We recently received an A3 rating from the international agency Moody‘s, which reflects our financial stability and can serve as a promising advantage for financing another possible acquisition. We believe we have an exciting future ahead of us. What else would you like to mention? Let me have one immodest wish for us all to survive the pandemic in good health and return back to our normal lives. Also, I would like to use this opportunity to praise the work of our employees and to thank them for their tenacity during their work and providing services to the customers in these hard times. slowed down in spring, e-commerce, on the other, rapidly grew. These customers suddenly faced enormous demand for their goods (for example teleconference technology, food packaging, etc.). However, the pandemic also brought us the need to manage the fundamental increase