Veolia Energie New Centre in Ostrava Offers Personal Energy Advice

With the heating season approaching, questions about energy consumption and costs are once again coming to the fore. Veolia Energie has therefore opened a new customer centre in Ostrava. Here, customers can discuss routine matters concerning heat supply in person, as well as receive expert energy advice.

The centre brings together customer service and energy solutions experts under one roof. Visitors can seek advice on how to reduce consumption and related costs, discuss new connections to district heating networks, or obtain information about photovoltaics and lighting upgrades.

Consultations are also available on local distribution systems, energy services with guaranteed savings, and the construction and operation of heating facilities, including heat supply.

“Not every situation can be easily resolved over the phone or by email. Sometimes it is useful to go through everything in person and ask any additional questions straight away. Ostrava is the obvious choice for a location where we can test this model of customer care in practice. The centre is open to anyone who needs to discuss a customer request relating to their heat supply or who is interested in our energy services,” says Jakub Tobola, Commercial Director of the Veolia Group.

Pilot Project in Ostrava

Veolia Energie supplies heat to more than 225,000 households and a wide range of other customers in the Moravian–Silesian and Olomouc regions. The new centre in Ostrava has been opened as a pilot project and will operate on a trial basis until the end of the year. Experience gained during the first few months will help assess demand for the individual services and identify further opportunities for developing face–to–face customer care.

The centre is located on the ground floor of the Nová Karolina Park complex at 28. října 3348/65 in Moravská Ostrava, in the immediate vicinity of Forum Nová Karolina. It is easily accessible by public transport and car and offers step–free access.

Come and speak to us in person. A small gift awaits the first visitors.