INTERVIEW DPO employee’s attention. We are here for them. Since I joined the company, much has changed, and I believe this is a foundational improvement. I like modern technology and follow research and development. I am happy to say that there is so much going on in our country as well as worldwide. I like technology and services that make our lives better and easier best of all. The lightness and speed of processing huge amounts of data, and the presentations of data analyses in contexts which help us in our decision-making processes fascinate me the most. These inspire me so much that I want to employ some of the technology in our company’s processes. I am convinced that it is the best way to become the most cutting-edge public transport company in the republic. The main thing is to change the way of thinking. Another issue to solve I got to work on shortly after becoming CEO was the system of processing suggestions and observations from the public. We promptly introduced a software help-desk system to sort out enquiries and make our reaction time shorter. In a similar manner, we have modernized media monitoring via specialized software. This way, we may browse and seek responses and enquiries coming through traditional media as well as from social networks, i.e. from a brand new sphere of communication and feedback. There is no way to continuously improve without a proper feedback from passengers.
don’t a competition to “ Wepublicwant to becompanies in the other transport Czech Republic; our aim is different: we want to become an inspiration and start co-operation.
The vision of DPO is to become the most cutting-edge public transport company in the Czech Republic within a few years. Two years ago you joined the company with great ambitions; have you already made some of your plans come true? Which ones are still in preparation? There is always room for improvement, and we should never feel absolutely settled and satisfied. First of all, I intended to change the elementary philosophy of DPO. I understand the function of DPO is to serve the passengers, who must always be the prime focus of each
My colleagues in the company’s management and I often deal with questions on elementary principles, related to our individual expertise, and we struggle to replace our routine procedures and methodology with a new, modern approach. Together we came to an agreement that modern technologies allow us to follow the company’s processes online from various perspectives. We have introduced the service of Business Intelligence, and keep developing it to fit the demand of DPO; it has helped us upgrade our current managerial information system, making it an efficient tool to identify fine nuances in expected standards. We are therefore able to solve emerging issues before they grow. We want to act as a modern company focused on the demand of our passengers. We don’t want to be a competition to other public transport companies in the Czech Republic; our aim is different: we want to become an inspiration and start co-operation. We find it important for the company to operate in the culture seeking new technologies and new processes. The company culture is another sphere that matters to me. I feel that a company providing public transport grows and falls with the staff. We therefore need to improve the corporate culture so that the company might grow both on the outside and the inside, more intensely than in the past. I believe our budget is sufficient; we only need to use it more efficiently. POSITIV ǀ 4/2018 13