INTERVIEW

DPO employee’s attention. We are here for them. Since

I joined the company, much has changed, and I believe

this is a foundational improvement.

I like modern technology and follow research and

development. I am happy to say that there is so much

going on in our country as well as worldwide. I like

technology and services that make our lives better and

easier best of all. The lightness and speed of processing

huge amounts of data, and the presentations of data

analyses in contexts which help us in our decision-making

processes fascinate me the most. These inspire me so

much that I want to employ some of the technology

in our company’s processes. I am convinced that it is

the best way to become the most cutting-edge public

transport company in the republic. The main thing is to

change the way of thinking.

Another issue to solve I got to work on shortly

after becoming CEO was the system of processing

suggestions and observations from the public. We

promptly introduced a software help-desk system to

sort out enquiries and make our reaction time shorter. In

a similar manner, we have modernized media monitoring

via specialized software. This way, we may browse and

seek responses and enquiries coming through traditional

media as well as from social networks, i.e. from a brand

new sphere of communication and feedback. There is no

way to continuously improve without a proper feedback

from passengers.

don’t

a competition to

“ Wepublicwant to becompanies in the

other

transport

Czech Republic; our aim is different: we

want to become an inspiration and start

co-operation.

”

The vision of DPO is to become the most cutting-edge

public transport company in the Czech Republic within

a few years. Two years ago you joined the company with

great ambitions; have you already made some of your

plans come true? Which ones are still in preparation?

There is always room for improvement, and we should

never feel absolutely settled and satisfied.

First of all, I intended to change the elementary philosophy

of DPO. I understand the function of DPO is to serve the

passengers, who must always be the prime focus of each

My colleagues in the company’s management and I often

deal with questions on elementary principles, related

to our individual expertise, and we struggle to replace

our routine procedures and methodology with a new,

modern approach. Together we came to an agreement

that modern technologies allow us to follow the

company’s processes online from various perspectives.

We have introduced the service of Business Intelligence,

and keep developing it to fit the demand of DPO; it has

helped us upgrade our current managerial information

system, making it an efficient tool to identify fine nuances

in expected standards. We are therefore able to solve

emerging issues before they grow.

We want to act as a modern company focused on

the demand of our passengers. We don’t want to be

a competition to other public transport companies in the

Czech Republic; our aim is different: we want to become

an inspiration and start co-operation. We find it important

for the company to operate in the culture seeking new

technologies and new processes.

The company culture is another sphere that matters to

me. I feel that a company providing public transport

grows and falls with the staff. We therefore need to

improve the corporate culture so that the company might

grow both on the outside and the inside, more intensely

than in the past. I believe our budget is sufficient; we only

need to use it more efficiently.

POSITIV ǀ 4/2018 13